Department Contact
Back to our Homepage
Navigation Bar Skip Navigation City Council Contact Us Search City Government

 

 

On The Side

More Information

 

Tips for Resolving Conflicts, Conflict Resolution/Mediation

Tips for Resolving Conflicts

Think of a constructive way to deal with the situation before you speak.

Both people need to agree to ground rules:

One person tells her/his view of the situation using I-messages.

Second person restates what the problem is for the first person (Steps 3 and 4 are repeated with the second person telling his/her view, and the first person restating.)

Both people suggest and list possible solutions.

Both agree on a resolution by choosing from list in step #5.

How did it go? What might work better next time?

AN "I" MESSAGE HAS FOUR PARTS:

WAYS TO ACTIVELY LISTEN

For more information please call Community and Neighborhood Resources at 303-651-8444 or email Susan Spaulding at susan.spaulding@ci.longmont.co.us

-->