Frequently Asked Questions, Trash /Recycling
FAQ's About Trash and Recycling for Longmont Residents
The following questions and answers
have been prepared to assist you in understanding the important features of
the automated program.
IS AUTOMATED COLLECTION?
Automated collection is a technologically
advanced system of refuse and recycling collection and disposal. The system
is called "automated" because a refuse or recycling truck, equipped
with a mechanical/robotic arm, automatically lifts and empties special refuse
and recycling containers without the driver ever leaving the cab of the truck.
TYPE OF CONTAINERS ARE USED?
The City provides each customer
with two special containers: one for refuse collection (black container) and
one for recycling collection (gray container with blue lid) designed
for use with the automated collection systems. The light-weight containers are resilient and will not corrode, deteriorate or rust. The containers,
equipped with a hinged lid, are mounted on wheels, with a handle at the top
of the container for easy movement. Each container has an imprinted serial
number for identification purposes.
CAN I GET
A LARGER OR SMALLER CONTAINER?
Container size changes ("Open
Enrollment") is now year round, but container size may only be changed once every six months or if you are a
new resident who has had trash/recycling service for less than 30 days.
To change your level of refuse collection service for the year, please call
Public Works Operations at 303-651-8416 Monday to Friday, 8:00 am to 5:00 pm. The karts are then changed out on the same day of your trash collection. There are 96-gallon and 48-gallon containers available for trash and 96-gallon containers for recycling. Please be sure to have your trash containers out from 7:00 am to 4:00 pm on your normal collection days until your kart change-out is completed.
An extra Full Container
(96 gallon) costs an additional $11.41/month. An extra Volume Buster container (48 gallon) will cost
and additional $8.07/month. Additional containers require a minimum six
HOW DO I USE
Using the new automated system is
easy! On your scheduled refuse and/or recycling collection day, you simply
place your refuse and/or recyclables into the appropriate container and place
your containers in the street or designated side of the alley with the arrows
on the lid facing towards the street. Make sure the containers are in the
street/alley and not blocking the sidewalk. Your containers must be at least
3 1/2 feet from objects on either side, including parked vehicles or fire hydrants
and at least 1 1/2 feet apart from each other. Your containers must be placed
at the curb by 7:00 a.m. on your scheduled collection day as routes can change
at any time due to construction, weather conditions or growth.
OF REFUSE MAY BE PUT IN THE CONTAINERS?
All regular household refuse, garbage
and yard trimmings can be placed in the containers. Public Works and Natural Resources
encourages the bagging of your refuse prior to placement in your container
to assist in keeping your container clean and sanitary, as well as to help
prevent litter on windy days. You are responsible for keeping your container
in a clean, sanitary condition at all times. Repairs (if needed) to your container
will be made by City personnel. Dried out latex or water-based paint may be
placed with refuse. To dry out these items, you may put kitty litter in them
to absorb the liquid and/or let them air dry in the sun prior to placing them
in your trash container.
Items that CANNOT be placed
in your container include:
- Dirt, sod, concrete or rock
- Large appliances or furniture
- Hot ashes or flammable materials such as oil, gas or paint
- Debris from construction, remodeling or demolition
- Hazardous waste or materials
- Wet/liquid paint (dried paint may be placed in your trash container though)
I DO IF I FIND A DEAD ANIMAL?
If you find a dead cat or dog,
please report it to Longmont Animal Control at 303-651-8501. They can
assist in attempting to locate and notify the owner.
If you find a dead deer or other
large wildlife animal, please report it to Public Works and Natural Resources
All other small wildlife animals
(such as squirrels, racoons, foxes, skunks, mice or rabbits) may be disposed
of with normal trash. The easiest and safest way to do this is to put the
carcass in a plastic trash bag, tie it and place it in the trash.
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OF RECYCLABLES MAY BE PUT IN THE CONTAINERS?
You may place newspaper, magazines, junk mail, brown paper bags, paperboard (such as tissue boxes and cereal boxes), phone books (no neon paper
please), corrugated cardboard, aluminum, tin and steel cans, #1 thru #7 plastic bottles, milk and juice
containers and glass jars and bottles. Do not put your recyclables in any plastic bags when you put them in the container
as the bags are not accepted at curbside.
MY RECYCLING COLLECTION DAY?
Under the new program, recyclables
will be picked up every other week. Your recycling
day depends on your address. To view a map with your collection area, please download the collection calendar and map for 2013 January - June Recycling Schedule and Calendar of Events. 2013 July - December Recycling Schedule and Calendar of Events. Please call us at 303-651-8416 to confirm your recycling day.
WHAT HOLIDAYS ARE MY COLLECTIONS ADJUSTED FOR?
If your trash
collection day falls on one of the following holidays: New Years Day, Martin Luther King Day, Presidents Day, Memorial Day, Fourth of July, Labor Day, Veterans Day, Thanksgiving Day or Christmas Day every collection day for the rest of the holiday week will be collected a day later (for example, if Monday is a holiday, my Thursday collection day will move to Friday collection day).
SHOULD I DO IF MY REFUSE OR RECYCLING IS NOT COLLECTED?
The Solid Waste Operations staff
is dedicated to collecting refuse and recyclables in the most efficient and
effective way possible. Occasionally, however, refuse or recyclables are not
picked up or are missed by team members. In most cases, the refuse was obstructed
from the drivers view, incorrectly placed, out on the street too late,
or inappropriately filled.
If your refuse or recyclables were
not picked up on your collection day, please call Public Works Solid Waste
Operations at 303-651-8416. A team member will ask you a few questions and,
if the City ordinance policies have been met, the team member will dispatch
the driver back to your street or alley to pick up the refuse or recyclables.
Public Works Solid Waste Operations appreciates your patience.
Questions that the team member asks
- Did you have refuse and recyclables out by 7:00 a.m. the day of collection,
or the evening prior?
- Did you have trash or plastic bags in the recycling container?
- Was this your week for recycling collection?
- Were your containers facing the right way?
- Were your containers on the designated side of the alley?
- Were the containers placed properly in the street or alley, 3.5 feet away
from any other object?
- Were there any vehicles in the way that would have obstructed the view
or access of the driver at collection time?
- Was the refuse or recycling container over-full?
- Were you left any notices by the driver? If so, what did the notice indicate?
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Who Do I Call for More Information?
Public Works and Natural Resources
Solid Waste Operations
375 Airport Road
Monday Friday, 8:00 a.m. 5:00 p.m.
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