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FAQ's About Utility Billing

Utility services include electric, water, sewer, solid waste and storm drainage. Customer service representatives work with customers to provide service information, scheduling of service, solving billing problems and securing payments on accounts. 

09/18/08

 

FREQUENTLY ASKED QUESTIONS

How do I connect or disconnect service?

Click on the link below to connect, disconnect or transfer service on-line. For transferring or disconnecting service, you will need to set up an on-line account. You will need your account number from a billing statement and will need to have your social security number in the city billing system for security reasons. Or you can call Utility Billing at 303 651-8664 between 8 a.m. and 5 p.m. Monday through Friday to connect, disconnect or transfer service. Allow 3 business days for on-line service or 2 business days if you are calling the office. For more complete information on this process, please click on the link below:

Connecting and disconnecting service

What is the easiest way to pay my bill?

You can pay your bill on-line, mail your payment with your monthly bill stub, pay at the Civic Center at either the Cashier or Utility Billing windows, or sign up for electronic bill payment. The Civic Center is located at 350 Kimbark and is open to customers for payments Monday, Wednesday and Friday from 8 a.m. to 5 p.m. and Tuesday and Thursday from 7:45 a.m. to 6 p.m. Customers can also charge their bill to a debit or credit card by calling 303 651-8664 weekdays between 8 a.m. and 5 p.m. Click on the links below for more information.

Electronic Bill Payment

Paying your monthly utility bill by credit or debit card

I want to make my payment on-line, how do I do that?

The City has recently added the ability to make payments to your residential utility account on-line. You will need to register with us on-line first. To do that, we will need your social security number in our billing system for security purposes, and you will need your account number from a monthly billing statement when you register. Click on the link below to get started:

Paying your monthly utility bill by credit or debit card

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Can I view my bill on-line? How do I sign up for paperless billing?

Paperless Billing OptionsYes, you can view your most recent bill on-line, along with the two billings before the most recent bill date. You can also sign up for email notification, so that you will receive an email notice from us when your most recent bill is available for viewing.

If you no longer want a copy of your bill mailed to you each month, sign up for paperless billing (this option automatically enrolls you for email notification, so make sure we have a valid email address for you.) When your due date arrives, remember that you can easily pay your bill on line too. For more complete information on this process, please click on the link below:

Log-in Now | View Demo Area
(Pay your residential bill, connect/disconnect, transfer service)

I need information on my past utility usage, how can I get that?

Account history, payment information, and electric and water usage history are available to you by signing up for on-line access. Just click on the link below to get started.

View your account on-line

My bill seems really high, what should I do?

Call Utility Billing at 303 651-8664 and a customer service representative will review your account with you. You may be referred to one of our utility departments for more information, or to have a utility employee meet with you at your property. Click on the links below for more information on why your utility bill might change from one month to the next.

Causes for utility bill variations

I am having trouble paying my bill, who do I talk to?

Call Utility Billing weekdays between 8 a.m. and 5 p.m. Monday through Friday at 303 651-8664. A customer service representative will work with you to get your bill paid. The City offers payment arrangements, and also is sometimes able to refer customers to social service agencies for assistance.

Why am I being billed a monthly service charge for each (electric or water) meter?

The monthly service charge is based on actual service cost for each meter at an address, whether the meter is water or electric. This service charge covers reading the meter and, billing and collection costs. The monthly service charge for wastewater covers the cost to maintain the lines that collect wastewater.

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I am selling my house and need to disconnect utilities. Is there anything else I need to do?

The owner of the property, rather than the realtor or title company must call the City to disconnect utilities. Allow at least 24 hours for this to be done. In most cases, the City will send the final bill for your service to the title company that is working with you. They will call the City prior to your closing to get an estimate of your final bill and escrow that amount for payment to the City. This is done so that they are assured of providing clear title to the buyer. Call Utility Billing at 303 651-8664 weekdays between 8 a.m. and 5 p.m. if you have questions or are ready to disconnect your service.     

I am new to Longmont, when is my trash picked? And how are larger items picked up?

The city offers trash and recycling pick-up at the curb, along with limb collection and large item collection several times a year. Visit the links below for more information.

Interactive Recycle/Trash Schedule

Large Item Collection

Limb Collection

 

Why is the program asking to intall the JAVA PLUG-IN 1.4.2 TECHNOLOGY ?

Please visit our Demo page to understand why this is necessary.

 

Does the City have watering restrictions this year, and if so, what are they?

The City does not have any watering restrictions at this time. For more information, please visit the Water Wastewater section of our website.

 

I want to pay my bill through my bank using on-line bill pay. The bank needs a 9 digit zip code to complete the transaction. Where can I find that?

Your bank is requesting the City of Longmont's 9 digit zip code, which is 80501-5500. This can be found on your bill, on the return address of the bill stub. You can also find it wherever our address appears on our website.

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